By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

Privacy Preference Center

When you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.

Reject all cookies Allow all cookies

Manage Consent Preferences by Category

Essential

Always Active

These items are required to enable basic website functionality.

Marketing

Essential

These items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.

Personalization

Essential

These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.

Analytics

Essential

These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.

Confirm my preferences and close

October 15, 2025

Customer Support Specialist

Location

Employment type

Part-time

Remuneration

Competitive base salary and package, based on location and experience

At Pego, we are shaping the future of facilities management by seamlessly connecting buildings, occupants, service providers, and operatives. Our AI-driven platform streamlines soft FM services, enabling property managers and service providers to plan, source, and manage their portfolios and services with greater efficiency and lower costs.
By delivering real-time transparency across every site, we unlock productivity gains, reward performance, and support social mobility in the essential roles that keep commercial properties running.

We’re looking for a Customer Support Specialist to be the voice of our users and ensure every customer interaction reflects our commitment to quality and care. You’ll work closely with our product, engineering, and operations teams to resolve issues, gather feedback, and help shape the user experience for our growing platform.

If you’re empathetic, curious, and passionate about helping people succeed with technology—this role is for you.

‍

What you’ll do

Serve as the first point of contact for customers via chat, email, and phone.
Diagnose and troubleshoot product issues with a deep understanding of our platform.
Collaborate with internal teams (engineering, product, and ops) to resolve complex user problems quickly.
Document recurring issues and share insights to improve product quality and customer experience.
Maintain detailed records of customer interactions using CRM and ticketing systems.
Create and maintain support documentation, FAQs, and onboarding resources.
Provide feedback to the product team on feature requests and user pain points.
Contribute to continuous improvement in support workflows and processes.

What we’re looking for

Excellent written and verbal communication skills in English (Portuguese a plus).
Previous experience in a customer support or client-facing role, ideally in SaaS or tech environments.
Strong problem-solving skills and ability to think analytically under pressure.
Familiarity with CRM or ticketing tools (e.g., HubSpot, Zendesk, Intercom).
Empathy, patience, and a customer-first mindset.
Comfort with modern software tools (Slack, Notion, Google Workspace).
Ability to work cross-functionally with technical and non-technical teams.

Bonus Points

Experience in facilities management, proptech, or service management sectors.
Exposure to API-based SaaS products or technical troubleshooting.
Fluency in additional European languages.
Experience with remote-first support teams.
Contributions to support communities or documentation projects.

Why join us?

Work in a company that values craftsmanship, empathy, and continuous improvement.
Join a fast-growing tech team redefining how facility management operates.
Access to modern tools and the freedom to propose better workflows.
Competitive compensation and flexible working arrangements.
Collaborative, open culture where your ideas are heard.

Apply now

Ready to make a difference?

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.